What Manassas Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Manassas since 1984, and we’ve learned that a good reputation isn’t built on advertising. It’s built on showing up when we say we will, explaining what we found in plain English, and fixing it right the first time. The reviews below come from neighbors we’ve worked for in neighborhoods across Manassas, Bristow, and the surrounding communities. They’re specific because the work was specific.
Recent Reviews
We bought a 1978 split-level in Bristow last fall and didn’t know when the chimney had last been cleaned. Russell’s technician ran a camera up the flue and showed us photos of cracked flue tiles and a bird’s nest from two seasons back. They swept it, installed a stainless steel liner with DuraFlex, and we had our first fire that weekend knowing it was actually safe. The estimate was the final bill, no surprises.
Ruben F., Bristow, VA
Our fireplace in Manassas Park was smoking into the living room every time we lit it. Another company said we needed a full rebuild for thousands. Hearthstone came out for a second opinion, did their level-2 camera inspection, and found the damper was installed upside down by the previous owner. Fixed in one visit, under $300. They could have sold me the rebuild and I’d never have known.
Simone F., Manassas Park, VA
I’ve used Hearthstone for chimney cleaning at our home near the Manassas Battlefield for six years running. Last March, the technician noticed the crown had hairline cracks that weren’t there the year before, probably from that freeze-thaw cycle we get in Northern Virginia. He showed me the photos, explained it could wait until fall but shouldn’t go another winter, and we scheduled the crown repair. No pressure, just facts I could see myself.
Carrie M., Manassas, VA
Called at 8 PM on a Sunday because we smelled something acrid from the fireplace after a windstorm. A live person answered, scheduled us for Tuesday morning, and the technician found a damaged chimney cap that was letting debris and moisture straight down the flue. Replaced it with a Gelco cap, swept the chimney, and the whole thing was done before lunch. Most companies in Manassas don’t even answer the phone on weekends.
Sarah L., Manassas, VA
We were getting our house in Sudley ready to sell and the inspector flagged the chimney as needing evaluation. Russell’s team came out, did the full camera inspection with photos for the buyer’s agent, and found the flue was actually in decent shape, just needed a proper sweep and a minor mortar repair. Saved us from a $4,000 liner replacement the buyer was going to demand. The 90-Day Done Right Promise gave us something solid to show at closing.
Ruben F., Sudley, VA
My parents are in their eighties, living in the same house off Liberia Avenue since 1992. I called Hearthstone because I wanted someone who would treat them fairly and not upsell. The technician walked my mother through the camera footage step by step, explained that the chimney was actually in better shape than most from that era, and gave her the senior discount without her having to ask. She called me afterward to say it was the first home service visit in years where she didn’t feel talked down to.
Simone F., Manassas, VA
After a chimney fire scare last December, we were shaken. Called three companies in Manassas; two gave phone estimates without seeing the chimney. Hearthstone insisted on an inspection first, which I now appreciate. They found creosote buildup that was worse than it looked from the cleanout, plus a cracked liner that was letting heat reach the framing. The technician explained exactly how the fire risk worked, showed us the photos, and we scheduled the HeatShield liner repair. We sleep better now.
Carrie M., Manassas, VA
We live in a 1920s farmhouse west of Manassas with three fireplaces, none of which had been touched in decades. Russell’s crew spent two days inspecting, sweeping, and documenting each flue with photos and a written report. Two were usable with liners, one needs a rebuild eventually but is safe to wait. They didn’t try to sell us work we didn’t need, and the upfront pricing meant I could budget the phased repairs over two years. Done right, and they stand behind it.
Sarah L., near Manassas, VA
Why Customers Trust Us
These reviews keep coming back to the same things, and that’s by design, not accident. Every Hearthstone technician is background-checked and uniformed, and most jobs finish in a single visit so you’re not living around construction dust for days. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, not builder-grade substitutes that fail in five years. Our level-2 camera inspections end with photos you can see and a plain-English verdict, documented like an engineer, explained like a craftsman.
The 90-Day Done Right Promise governs everything we do in Manassas. It’s backed in writing with no arguing, guided by our K.E.Y.S. code: Krafted right, Every time, Your home first, Standing behind it. If it’s not right, we come back. No paperwork battles, no voicemail loops.
Calls are answered by a live person, 24 hours a day, 7 days a week, every day, every hour. Not a callback queue, not an app.
If you’re in Manassas, Bristow, Manassas Park, or anywhere in Prince William County and want a chimney cleaning or inspection from a company that plans to be here in thirty more years, call (571) 586-0593. Estimates are free, pricing is upfront, and you’ll see the photos before we recommend a thing.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Manassas since 1984.